Rink Heart connects with global merchants, offering an exceptional international shopping experience with competitively priced items.
Our shipping process allows us to source products directly from partners worldwide, with typical delivery times ranging from 7-10 days (Delivery Time = Processing Time + Shipping Time).
We collaborate with professional shipping carriers like Yun Express and Epacket to ensure each package receives a unique tracking number. Once your order is shipped, we'll promptly notify you via email or SMS with your tracking details.
- How much is shipping?
During the Secure Checkout process, you'll enter your delivery address and select a shipping method. Shipping costs are dynamically calculated based on the specific product, total weight, and destination, and will be added to your subtotal for complete transparency.
- How long does it take for an order to arrive?
Delivery times vary depending on the product. While most items arrive within 7-10 days, some shipments might extend up to 15 days. Factors such as weather conditions, holiday seasons, and occasional airline restrictions can influence delivery timelines.
Estimated Time Of Arrival (Production + Shipping time)
If you have any uncertainties, please don't hesitate to reach out to us at support@rinkheart.com. We're always here to help!
Important Shipping Considerations:
- Order processing timeframes are approximate and subject to variation based on product type, seasonal factors, and external circumstances like weather, global events, or regulatory changes.
- Holiday Shipping: During peak seasons, particularly UK and international holidays, orders may experience up to an additional 7 business days for both domestic and international delivery. We appreciate your understanding and assure you that we and our partners consistently strive to maintain the fastest possible delivery.
- International Orders: Customs clearance may introduce additional processing time. While we cannot control the duration of customs procedures, we kindly request your patience during potential delays.
- Personalized Products: To ensure smooth processing, we require detailed information and high-quality PNG or JPG image uploads. Orders might be temporarily held for verification if unusual personalization details are detected.
- Order Processing: We handle orders exclusively on business days (Monday-Friday), excluding standard U.S. postal holidays: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
- Order Shipping Timeline
After placing your order, we initiate a comprehensive verification process to confirm the accuracy of your shipping information. If any details require clarification, we'll dispatch an email requesting you to update the information on file. Your prompt response is crucial; failure to reply may result in order cancellation.
Our verification process typically spans 2-3 business days. Upon successful verification, we'll send an email containing your unique tracking number, enabling you to monitor your shipment's journey.
- Tracking Your Order
We will provide a tracking number via email, which includes:
- Your specific order ID.
- Shipment date.
- Tracking link for real-time order status.
While tracking details are usually generated quickly, in some instances, it may take up to 4 days. You can subsequently track your order by accessing the "Track your order" section in the Main Menu.
If you haven't received an email or SMS notification, please contact us at support@rinkheart.com before initiating any chargeback. Please note that occasionally, automatic notifications may experience technical interruptions.
Incorrect Address
Ensure the address you provide at checkout is precise, as we cannot be held responsible for deliveries to an incorrect location. If you need to modify your address after the order has departed our warehouse, you'll need to contact the final mile carrier for potential redirection. Please note that we assume no liability for parcels that may become lost, stolen, or damaged.
In Case Of Missing Items
- Multiple Item Orders
When you purchase multiple items, please don't worry if they arrive separately. Our diverse product range means items are often stored in different locations. To ensure the fastest possible delivery, we may ship items individually. Rest assured, if you've received only part of your order, the remaining items are en route.
- Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email wrong please contact us and we will fix it for you.
- International buyers - What about customs? Will I be charged for duties or customs when my package arrives in my country?
Import duties, taxes, and additional charges are not included in the item price or shipping cost.
These charges vary by country.
Buyers are responsible for determining and paying any additional customs fees.
We recommend consulting your local customs office for specific details.
Refund Policy
Our commitment is simple: customer satisfaction. We offer a risk-free shopping experience by providing refunds if you're not completely satisfied with your order. We trust our customers and aim to resolve any issues fairly.
Refunds and Replacements
Customer satisfaction is our top priority. For defective products, contact support@rinkheart.com for guidance. We'll reship orders at no cost if the item meets these conditions:
- Design errors inconsistent with provided specifications
- Poor print/image quality
- Shipping time exceeded
- Shipping-related damage
Refund Request Process.
Please contact us within 60 days of delivery with:
- Your order/invoice ID
- A picture of the incorrect or damaged item (emailed to support@rinkheart.com)
Please Note:
We cannot process refunds/reprints in these scenarios:
- Order non-delivery due to customer-controlled factors (incorrect address, missed delivery, uncollected packages).
- Delivery issues beyond our control (customs delays, natural disasters, tracking system discrepancies).
- Requests made more than 60 days after delivery.
Exchange Policy
Exchanges are only permitted if we send incorrect items. For any problems, contact us first for guidance. Do not return purchases without our explicit authorization.
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Contact Information:
Support Hours: 8:00am to 17:30pm, Monday to Friday (GMT+8).
Address: 3 Coleman Street, #03-24 Peninsula Shopping Complex, Singapore (179804).
Email: support@rinkheart.com.